Return & Refund Policy

1. Policy Overview

This Return & Refund Policy explains the conditions and procedures for requesting a return, exchange, cancellation, or refund for an order placed through sorvinal.com.

Please review this policy before submitting a request. All returns and refunds are subject to inspection and approval by ACHATUNION.

2. Return Period

Customers may request a return within 30 days after the order has been delivered.

Return requests submitted after the 30-day period may not be accepted unless required by applicable law or approved by our customer support team.

3. Return Eligibility

To qualify for a return, the item must be unused, undamaged, and in substantially the same condition in which it was received.

The item should include its original packaging, labels, accessories, manuals, and any other materials included with the order.

4. Non-Returnable Items

We may refuse a return if an item has been used, altered, damaged after delivery, returned without authorization, or returned with missing parts or packaging.

Items marked as final sale or otherwise identified as non-returnable at the time of purchase may not qualify for a return.

5. How to Request a Return

To request a return, contact us at [email protected] and provide your order number, name, reason for the return, and any relevant photos or information.

Please wait for return authorization and return instructions before sending the item. Returns sent without approval may be delayed or rejected.

6. Return Shipping

Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping method and keeping the shipping receipt until the return has been completed. We are not responsible for return packages lost during transit.

7. Inspection of Returned Items

After the returned item is received, we will inspect its condition and verify that it meets the return requirements.

We will notify you by email whether the return has been approved, rejected, or requires additional information.

8. Refund Processing

Approved refunds will normally be issued to the original payment method within 5–10 business days after the returned item has been inspected.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

9. Exchanges and Order Cancellations

Exchange requests are subject to availability. If a replacement is not available, we may offer a refund or another reasonable solution.

Cancellation requests should be submitted as soon as possible. Once an order has been processed or shipped, it may no longer be eligible for cancellation and may need to follow the standard return procedure.

10. Contact Us

For questions about a return, refund, exchange, or cancellation, please contact our customer support team using the information below.