Contact Us
Have a question about an order, product, payment, delivery, return, or account? Our customer support team is ready to help.
How Can We Help?
Please contact us if you need assistance before or after placing an order. We can help with product information, order status, payment questions, shipping updates, returns, refunds, and other website enquiries.
To help us respond more efficiently, please include your order number and the email address used during checkout when contacting us about an existing order.
Company Information
Company Name: ACHATUNION
Website: sorvinal.com
Registered Address: 1 Rue Sainte Marguerite, 21200 Beaune, France
Email: [email protected]
Phone: +33 3 80 22 30 13
Customer Support Hours
Our regular customer support hours are Monday through Friday, 9:00 AM–6:00 PM. Support hours may vary during public holidays or periods of high enquiry volume.
Email and contact form enquiries are normally answered within 1–2 business days. Requests received outside business hours will be reviewed on the next available business day.
Before Sending Your Message
Please make sure your contact details are correct. For order-related enquiries, include your order number, the nature of the issue, and any relevant photos or supporting information.
Please do not submit complete payment card numbers, card security codes, account passwords, or other sensitive financial information through this form.
Send Us a Message
Complete the form below and provide as much relevant information as possible. A member of our support team will respond using the contact information you provide.