Privacy Policy

1. Privacy Policy Overview

This Privacy Policy explains how ACHATUNION collects, uses, stores, discloses, and protects personal information when you visit sorvinal.com, contact our support team, create an account, or purchase custom jerseys and related products from our website.

By using sorvinal.com, you acknowledge the practices described in this Privacy Policy. This policy applies to website visitors, customers, account holders, and individuals who communicate with us.

2. Information We Collect

We may collect information that identifies you directly, information related to your orders, and technical information generated when you use our website.

The information collected depends on how you interact with sorvinal.com and which services, website features, or payment methods you use.

3. Information You Provide

When you place an order, create an account, request customization, or contact us, you may provide your name, billing address, shipping address, email address, telephone number, account details, and order information.

For customized jerseys, we may also collect names, numbers, sizes, colors, team details, design instructions, uploaded images, or other information required to prepare your order.

4. Information Collected Automatically

When you access sorvinal.com, we may automatically collect your IP address, browser type, device type, operating system, referring page, viewed pages, approximate location, session activity, and interaction information.

This information helps us maintain website security, understand performance, prevent fraud, and improve the customer experience.

5. How We Use Personal Information

We may use personal information to process orders, prepare customized products, collect payment, arrange delivery, provide tracking, communicate about orders, respond to support requests, and process approved returns or refunds.

We may also use information to maintain accounts, improve our website, measure advertising performance, detect suspicious activity, comply with legal obligations, and protect our customers and business.

6. GDPR Legal Bases for Processing

Where the General Data Protection Regulation or similar European privacy laws apply, we process personal information based on one or more lawful grounds.

These grounds may include performing a contract with you, complying with legal obligations, protecting legitimate business interests, preventing fraud, and obtaining your consent where consent is required.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing completed before the withdrawal.

7. Cookies and Similar Technologies

sorvinal.com may use cookies, pixels, tags, local storage, and similar technologies to operate website functions, remember preferences, maintain shopping carts, support checkout, and keep accounts secure.

Cookies may also help us understand website traffic, measure performance, personalize content, and evaluate advertising campaigns. Some cookies are necessary for the website to function and cannot reasonably be disabled through our website.

8. Cookie Choices

You may manage non-essential cookies through an available cookie consent tool or through your browser settings. Most browsers allow you to block, limit, or delete cookies.

Disabling certain cookies may affect shopping cart functions, account access, currency selection, checkout, saved preferences, or other website features.

Additional information may be available in our Cookie Policy.

9. Analytics and Advertising

We may work with analytics, advertising, and social media service providers to understand how visitors use our website and how customers find our products.

These providers may use cookies or similar technologies to collect device, browsing, referral, and interaction information according to their own privacy policies.

Where required by law, advertising and analytics cookies will be used only after receiving appropriate consent.

10. Payment Information

Payments are processed by independent payment service providers. We may receive limited transaction details, such as payment status, transaction reference, payment method type, billing details, and fraud screening results.

We do not normally receive or store complete payment card numbers, card security codes, or online banking credentials. Payment providers process that information under their own terms and privacy policies.

11. How We Share Information

We may share necessary information with payment processors, hosting providers, website service providers, delivery companies, fulfillment partners, customer support providers, analytics services, fraud prevention providers, and professional advisers.

Information is shared only when reasonably necessary to operate the website, fulfill orders, provide services, protect legal rights, or comply with applicable law.

12. Legal Disclosures and Business Transfers

We may disclose information when required by law, court order, regulatory request, legal process, or when reasonably necessary to investigate fraud, security incidents, disputes, or violations of our terms.

If ACHATUNION is involved in a merger, acquisition, restructuring, financing, asset sale, or transfer of business operations, relevant information may be transferred as part of that transaction, subject to applicable law.

13. International Data Transfers

Our website, service providers, fulfillment partners, and technical systems may operate in countries different from the country where you live.

As a result, personal information may be processed in countries with different privacy laws. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

14. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, account management, tax and accounting requirements, fraud prevention, dispute handling, and legal compliance.

Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal requirements. When information is no longer required, it may be deleted, anonymized, or securely retained where legally necessary.

15. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, or storage system can be guaranteed to be completely secure. Customers should protect their account passwords and notify us if they suspect unauthorized account activity.

16. GDPR and EEA Privacy Rights

Where GDPR, UK GDPR, or similar laws apply, you may have the right to request access to personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or an objection to certain processing.

You may also have the right to withdraw consent and submit a complaint to the appropriate data protection authority. Some requests may be limited where information must be retained for legal, contractual, or security reasons.

17. United States State Privacy Rights

Residents of California and other U.S. states with applicable consumer privacy laws may have rights to request access, correction, deletion, or a copy of certain personal information.

Depending on applicable law, residents may also have the right to opt out of certain targeted advertising, profiling, sales, or sharing of personal information.

ACHATUNION will not unlawfully discriminate against customers for exercising applicable privacy rights. We may need to verify your identity before completing a request.

18. Children’s Privacy

sorvinal.com is intended for a general audience and is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without legally required parental consent.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

19. Updates and Contact Information

We may update this Privacy Policy to reflect changes in our website, business practices, service providers, or legal obligations. The revised version will be posted on this page with an updated revision date.

Questions, privacy requests, or concerns may be submitted using the contact information below: