Frequently Asked Questions
Last Updated: 2026
1. What products does ACHATUNION sell?
ACHATUNION sells custom jerseys, personalized teamwear, sports-style shirts, pants, T-shirts, and related apparel through sorvinal.com.
Available products, colors, sizes, designs, and personalization options may vary depending on the item selected.
2. How can I customize a jersey?
Available customization options are displayed on the applicable product page. Depending on the jersey, you may be able to select a size, color, player name, number, sleeve style, or other team details.
Please enter all customization information carefully and review it before completing checkout.
3. How should I choose the correct jersey size?
Please review the size guide provided on the website before ordering. Measurements may differ between product styles, so customers should not rely only on the size normally worn in another brand.
When possible, compare the listed measurements with a similar garment that fits you comfortably.
4. Can I preview the finished customized jersey?
Product images, color examples, and available personalization fields are provided to help customers understand the expected design.
Unless a digital proof is specifically offered for the selected product, the product page preview should be treated as a general representation rather than an exact production proof.
5. How long does order processing take?
Most orders begin processing after payment has been successfully confirmed. Standard processing may take approximately 1–4 business days.
Customized jerseys may require additional production time because names, numbers, colors, and other selected details must be prepared before shipment.
6. Where do you ship, and how long does delivery take?
We currently ship to the United States, Europe, Australia and New Zealand, and other supported international destinations.
- United States: approximately 5–9 business days
- Europe: approximately 8–14 business days
- Australia and New Zealand: approximately 9–16 business days
- Other supported destinations: approximately 10–20 business days
These estimates begin after production and processing have been completed.
7. How much does shipping cost?
Shipping charges depend on the destination and the available delivery service. The final shipping fee will be shown during checkout before payment is completed.
Eligible United States orders over US$99 may qualify for free standard shipping. Remote areas, islands, military addresses, and special delivery zones may require an additional charge.
8. How can I track my order?
When tracking is available, a shipping confirmation email containing a tracking number or tracking link will be sent to the email address used during checkout.
Tracking information may require 24–48 hours to update after the carrier receives the shipment. You may also use the Order Tracking page on sorvinal.com.
9. What payment methods do you accept?
Depending on your location, device, currency, and the options displayed during checkout, available payment methods may include:
- Visa
- Mastercard
- Discover
- Diners Club
- Apple Pay
- Google Pay
- PayPal
The payment methods displayed during checkout are the methods currently available for your transaction.
10. Is my payment information secure?
Eligible card and digital wallet payments may be securely processed through Stripe, while PayPal payments are processed through PayPal.
Payment processors may perform authorization, security checks, fraud screening, or additional verification before approving a transaction. ACHATUNION does not normally receive or store your complete card number, card security code, or digital wallet password.
11. Can I change or cancel my order?
Contact us as soon as possible if you need to request a change or cancellation. We will review the order status and confirm whether the request can still be accepted.
Once a customized order has entered production, been completed, or been shipped, it may no longer be possible to change or cancel it.
12. Can customized jerseys be returned or refunded?
Standard eligible items may be submitted for return review within 30 days after delivery, subject to the conditions in our Return & Refund Policy.
Jerseys personalized with customer-selected names, numbers, sizes, colors, or team details may not be eligible for return because of a change of mind, incorrect size selection, or information entered incorrectly by the customer.
This restriction does not prevent customers from contacting us when an item arrives damaged, defective, incorrect, or materially different from the confirmed order.
13. What should I do if my order is damaged or incorrect?
Contact our customer support team as soon as possible and provide your order number, a description of the issue, and clear photos showing the product, packaging, customization, or damage.
After reviewing the information, we may offer an appropriate solution such as a replacement, correction, return authorization, or refund where applicable.