Shipping Policy

1. Shipping Policy Overview

This Shipping Policy explains how ACHATUNION processes, ships, and delivers orders placed through sorvinal.com. We currently provide delivery within the United States and to many international destinations.

All shipping charges shown on our website are stated in United States dollars unless another currency is displayed during checkout.

2. Order Processing Time

Most orders are processed within 1–4 business days after payment has been successfully confirmed. Business days are Monday through Friday, excluding U.S. public holidays.

Processing may take longer during holidays, promotional periods, periods of high order volume, inventory reviews, or when additional order verification is required.

The processing period is separate from the estimated shipping time shown below.

3. Shipping Regions, Fees, and Estimated Times

Because our jerseys may include customized names, numbers, colors, or team details, production time is separate from the shipping estimates shown above. Estimated shipping time begins after the order has completed production and has been handed over to the delivery carrier.

The final shipping fee will be displayed during checkout before payment is completed. Remote areas, islands, military addresses, and special delivery zones may require additional shipping time or charges.

4. Estimated Delivery Times

Shipping times are estimates and begin after the order has completed processing and has been transferred to the carrier.

Delivery dates are not guaranteed. Actual delivery time may vary due to the destination, carrier operations, customs clearance, weather, local postal services, public holidays, or other events outside our reasonable control.

5. Shipping Confirmation and Tracking

When available, a shipping confirmation email containing a tracking number or tracking link will be sent to the email address used during checkout.

Tracking information may require 24–48 hours to appear after the shipping confirmation has been issued.

Customers may also review available order information through our Order Tracking page.

6. International Customs, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, brokerage fees, value-added tax, or other charges imposed by the destination country.

Unless expressly stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

We cannot predict or control the amount charged by local customs or tax authorities. Customers should contact their local customs office for additional information before placing an international order.

7. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address, including the recipient name, street address, apartment or unit number, city, state or province, postal code, country, and telephone number where required.

Please review the shipping address carefully before completing checkout. An address may not be changed after an order has been processed or shipped.

8. Incorrect, Incomplete, or Undeliverable Addresses

If an order is returned because the address was incorrect, incomplete, refused, or considered undeliverable, the customer may be responsible for any additional shipping or redelivery costs.

Original shipping charges may not be refundable when delivery fails because of information supplied by the customer.

9. Delayed Shipments

Delays may occur because of severe weather, carrier congestion, customs inspections, public holidays, transportation disruptions, local delivery conditions, or other circumstances outside our control.

If tracking has not updated for several business days, please contact our support team with your order number. We will review the available information and assist with the carrier inquiry where appropriate.

10. Lost, Missing, or Damaged Packages

If a package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact us as soon as possible.

Customers may be asked to provide photos, delivery details, tracking information, or other evidence needed to review the issue.

Claims are subject to investigation and carrier confirmation. A replacement, refund, or other resolution will be considered based on the circumstances and applicable policies.

11. Contact Us

For questions about shipping charges, delivery estimates, tracking, international delivery, or a delayed order, please contact our customer support team.